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Delivery Service

Delivery times are normally between 2-4 weeks however this may vary for certain items. Once an order has been placed a member of our customer service team will check stock and notify you of the expected delivery time.

Moy-furniture.co.uk offers:

  • FREE delivery throughout Northern Ireland, Republic of Ireland and mainland UK on ALL mattresses
  • FREE delivery throughout Northern Ireland, Republic of Ireland and mainland UK on ALL furniture orders over £50

There is a delivery charge of £3.95 on all furniture orders that do not qualify for free delivery.

We deliver to Northern Ireland, Republic of Ireland and mainland UK (England, Scotland & Wales). We do not deliver to the Scottish highlands or any islands.

Deliveries throughout Northern Ireland and the Republic of Ireland are carried out by Moy Furniture Centre delivery staff. Deliveries throughout mainland UK are carried out by 3rd party logistics companies.

Moy-furniture.co.uk also offers a FREE Click & Collect service on all orders. Once an order is ready a member of our customer service team will notify you that the order is ready for collection in store.

All furniture can be delivered to the room of your choice, provided there is a clear pathway of which there is sufficient room to get said goods to the desired room. Divan beds can be installed and built and headboards attached as appropriate at no extra charge. However someone must be in the house to give clear instructions to the Delivery men for the bed to be installed in the right room or this could mean that the bed will be left un-assembled.

Bed-frames, Wardrobes, dining ranges and any other furniture which requires assembly will be delivered on a pre-arranged day to the room of your choice. These goods can be assembled by a member of the moy-furniture.co.uk delivery team. Bunk beds are supply only. If you decide to assemble purchased goods yourself moy-furniture.co.uk cannot stand over said goods. Therefore refund or exchange cannot take place.

In order for your delivery to be carried out in an efficient manner – it is YOUR RESPONSIBILITY to prepare noting the following points:

Designated rooms and associated hallways must be clear in order to facilitate items to reach their intended destination.

Ensure that goods chosen will fit through doors, up staircases and into the room they are intended. Moy-furniture.co.uk reserve the right to charge for any failed deliveries that need exchanged or if agreed with moy-furniture.co.uk management returned to our store. All goods must be inspected at time of delivery, as claims for damages will not be accepted after.

Someone must be available at time for delivery and be able to sign for goods.

Advise the sales person if the intended driveway will not support a moy-furniture.co.uk lorry or will cause difficulty – e.g. Lightweight manhole covers, low trees, room to turn, narrow driveways etc. This must be clearly documented on invoice.

Goods will not be delivered until payment has been cleared.

Payment if by cheque must be paid 2 weeks before delivery, and therefore cleared.  Delivery personnel can take credit card payments via telephone to base - during normal office hours. They cannot take cheques.

Please do not ask moy-furniture.co.uk delivery personnel to move your furniture or other belongings as a refusal often offends. Any damage resulting if delivery personnel are forced to move items is not the responsibility of moy-furniture.co.uk. You will be asked to sign a disclaimer to illustrate your understanding of this point.

Collecting an item that has been delivered to you is chargeable dependent upon location. Our Free Delivery Service does not include collecting items and in some cases returning goods can incur a charge if we have used an outside transport company for the first delivery. In order for us to offer a FREE delivery service we assign a geographical area to each day. Once assigned this cannot be changed. Customer’s will be telephoned 2 working days before the scheduled delivery to confirm their delivery date, we cannot give a guaranteed time for delivery but we will give you a window of what time we would expect the delivery to take place, THIS IS A ESIMATED TIMEFRAME AND CANNOT BE GUARANTEED due to uncertainty with traffic and unforeseen difficulties, you can request a courtesy call to be made anything up to 30 minutes before the delivery for Dublin runs and up to 1 hour on runs outside of Dublin. 

Stock Policy
The estimated date that stock will arrive into our warehouse is approximate and is not a set date. The date is quoted using all the information at our disposal and sometimes due to situations beyond our control, products can become delayed. In such cases, moy-furniture.co.uk cannot be held liable and will endeavor to gain access to the stock as soon as possible.

Goods can only be held in storage with prearranged agreement with moy-furniture.co.uk personnel and must be paid for in full. Any extension to this must be clearly stated on the sales order and agreed at the time of purchase. If storage is required by the customer for a longer period this can be arranged at a charge and moy-furntiure.co.uk will not be responsible for damages or deterioration while in storage.