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You have 14 days to inform moy-furniture.co.uk if you wish to return any item(s) in your order. We will collect your goods and if they are undamaged then we will ensure you a receive a full refund back onto the credit/debit card you used when placing your order.
Returning your product(s) will incur no charge.
We are committed to customer satisfaction and offer a full returns service on faulty goods. If the goods are found to be faulty on delivery, the item(s) should be returned with the driver and reported to moy-furniture.co.uk while the driver is still present. You should be aware that:
All sizes given are approximate and stated bed and mattress sizes refer to the sleeping surface only; Mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances; and Comfort grading is for guidance only and are supplied to us by the manufacturer.
When placing a mattress on a bedstead please note that there might be a gap around the edges; this is to allow for rotation & bedding. This is not classed a “A Fault”
We are happy to guarantee that for 12 months from the date of Delivery, the Goods will
(a) Be of satisfactory quality; (b) Be fit for the purpose for which they are designed and supplied; (c) Be free from material defects in design, material and workmanship; and (d) Comply with all applicable statutory and regulatory requirements for selling the Goods in the Northern Ireland. (e) All warranty’s and guarantees are supplied to us by the manufactures; you must allow time for us to confer with said companies to try and resolve any issues that you may have, replacement parts will have to shipped from the manufactures premises. Unless stated the Guarantee covers normal domestic home use only and does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by You, commercial use, failure to follow our written instructions regarding care of the goods, or any alteration or repair to the goods which you carry out without Our prior written approval.
If you inform us that the Goods have breached the Guarantee, within one year of purchase, please write to, fax or e-mail us at the contacts below, stating your order reference, nature of the problem and attaching/enclosing clear photographs depicting the problem. We are sorry but moy-furniture.co.uk are unable to look into such claims if photographic evidence is not supplied.
We may at our own discretion arrange an inspection to verify this. If this inspection finds that the Goods have not breached the Guarantee, We will decline any further action, but provide full details of the reasons for the decision. You will have direct access to any reports completed by the inspection specialist. If you would prefer to use an inspection service of your choosing, then this must be done at your cost. Any inspection service used must be a recognised, independent specialist and we must agree in writing to them carrying out the inspection. We do not have to accept the finding of your specialist.
In the rare event that Goods are found to have breached the Guarantee, We will follow a fair and fast process. We have the right to either repair or replace the Goods free of charge. No items may be returned to us without prior agreement. You may cancel your order in writing (email, fax or letter) within seven (7) days from day of delivery for a full refund of the purchase value. Any Items that are not stocked by moy-furniture.co.uk which includes special sizes or colours can only be cancelled if we are able to cancel said item(s) with the manufacturer. There will be no returns made for personalised goods.
We (moy-furniture.co.uk) will not be liable for any damage caused to your property or house contents, if due responsibly has been taken by the employees of moy-furniture.co.uk. The customer should ensure that the entrance and area where the product(s) is directed, are clear of any obstructions and that there is reasonable room to build (if necessary) and manoeuvre the product(s) - path ways must be clear of pictures/mirrors/lamps/lightshades etc.