Cancellation & returns

Cancellation & Returns

We're sure you'll love our products just as much as we do, but just in case you change your mind we are happy for you to return your goods for a refund*. Please just make sure you let us know within 14 days noting that the products must be in a resalable condition and that we also require the original packaging so we can give them a brand new home. If required, we can also arrange for your return to be collected by us. Please note that collection fees apply, so please contact our customer service team for more informtion.

Single person collection from £12 and 2 Person collection £60.

It's a little different for instore orders so be sure to check with store about cancellation and returns.

What if the goods are faulty or damaged?

We do everything we can to make sure your order reaches you in pristine condition.  If, however, it should arrive damaged or not working, then please let our Customer Services Team know right away on 02887784600.  We will replace or if your still not happy we will give you a full refund!

Can I return a mattress?

If the mattress is unused, then no worries.  If, however, the mattress is out of its packing or used, for hygiene reasons we can't accept a return in this instance.

What should I do if I have a complaint?

The first thing to do is get in touch with our Customer Services Team on 02887784600, who'll do everything they can to sort out the problem.  Should you need to go further, then you can go to the Furniture Ombudsman, an independent organisation approved by the government to settle any disputes.