Terms and Conditions

Terms & Conditions

By using moy-furniture.co.uk you agree to the following terms and conditions

The Terms and Conditions apply to all Phone and Web Orders.

Please allow lead times* for items to reach us at moy-furniture.co.uk.

* lead times for each item may vary - please read note for each item.

If the lead time (for item(s) not stocked) and delivery times take over the time period stated, a member of the moy-furniture.co.uk team will be in touch to inform you of the expected delivery date, consequently customers have the right to cancel their order and receive a full refund.

Privacy policy as per the Data Protection Acts
Moy-furniture.co.uk respects the privacy of its consumers. Information about you will not be shared with anyone outside the company. On some occasions we may want to tell you about our fantastic offers which will be sent by e-mail you can opt out of this service at any time by contacting moy-furniture.co.uk.

Beds, Bedframes, Mattress Return, Refund and Cancellation Policy
Refunds for returned products will be issued when moy-furniture.co.uk are satisfied that all Terms and Conditions of return and cancellation policy have been adhered to.

We are committed to customer satisfaction and offer a full returns service on faulty goods. This has to be reported within 48 hours of receiving the goods.   If the item(s) is found to be faulty within one year of purchase, please write to, fax or e-mail us at the contacts below, stating your order reference, nature of the problem and attaching/enclosing clear photographs depicting the problem. We are sorry but moy-furniture.co.uk are unable to look into such claims if photographic evidence is not supplied. No items may be returned to us without prior agreement. You may cancel your order in writing (email, fax or letter. Contact via social media will not be accepted) within fourteen (14) days of delivery for a full refund of the purchase value if the items are unused (items that have been assembled are considered to be used). Items that are not stocked by moy-furniture.co.uk including special sizes or colours can only be cancelled if we are able to cancel said item(s) with the manufacturer. There will be no returns made for personalised goods. We (moy-furniture.co.uk) will not be liable for any damage caused to your property or house contents, if due responsibly has been taken by the employees of moy-furniture.co.uk. The customer should ensure that the entrance and area where the product(s) is directed, are clear of any obstructions and that there is reasonable room to build (if necessary) and maneuver the product(s) - path ways must be clear of pictures/mirrors/lamps/lightshades etc. For full details of the terms and conditions of our Delivery Policy please click on the link called Delivery Policy.

 Products which have been opened and slept on, cannot be returned (for hygiene reasons). If you wish to test a product(s) that you are unsure of, please keep it sealed in its original packaging and inform moy-furniture.co.uk drivers, that you want the product to remain sealed. You have (14) days to inform moy-furniture.co.uk, if you want the product uplifted. 

Failed Delivery Attempt
Moy-furniture.co.uk drivers cannot complete a delivery if there is no one present at the delivery destination on the pre-arranged day. If there is no one present then the product(s) cannot be signed for, therefore we will contact you to arrange another delivery date. However, with our FREE DELIVERY POLICY IN ALL NORTH & SOUTH OF IRELAND & REST OF UK an additional charge of 10% of the price of goods you bought will have to apply for your second delivery.

Delivery

We deliver free of charge England, Scotland, wales and Ireland.  For delivery to any outer Islands, please email info@moy-furniture.co.uk for a quote. Reasons for delay or non-delivery could be: During holiday periods e.g.: Christmas, Easter. Unforeseen circumstances, such as, but not limited to, lock-outs, strikes, riots, malicious damage, labour disturbances, trade disputes, government action, (including action by any local or statutory authority), fire, floods, vehicle breakdown, acts of God, delays by suppliers or any other cause whatsoever beyond our control. If we cannot deliver stock items within the lead time stated for any reason, we will update you by e-mail or telephone as to the progress of your order, advising you of the anticipated delivery date. We will contact you by email or telephone once your product(s) is ready for dispatch. We will offer you a choice of either accepting with the revised estimated delivery date or cancellation with a full refund.

Guarantee
Manufacturer guarantees and warranties vary from 1 year to 10 years depending on the type of product. If for any reason, you find our products in poor condition or with a manufacturing fault, please email us to info@moy-furniture.co.uk attaching clear photographic evidence of the defect. Please read the care instructions that have been attached to the goods. For any replacement(s) required moy-furniture.co.uk will try to remedy with identical material but if the material is no longer available, we reserve the right to substitute with a material supplied to us by our suppliers. Guarantees will not be valid if the product has been misused, i.e. No mattress protector is used, mattress is soiled or un-hygienic, excessive wear and tear from jumping on the mattress, overloading of the drawers, mattress being bent or torn or/and mattress is used in conjunction with an old base. Please note that mattresses can have up to 2 inches (6cm) of natural settlement - this does not qualify as a fault.

Payments
All products and services must be fully paid before delivery. If for any reason, moy-furniture.co.uk identifies customers with outstanding balances, interest will be applied. Moy-furniture.co.uk accepts all major credit/debit cards – Visa, MasterCard and Laser. To be eligible to purchase products on this website and lawfully enter into and form contracts on this Website you must be over 18 years of age and the card of use must be your own. In order to combat fraud we may from time to time ask customers to produce the card used for the transaction and/or photographic ID such as passport or driving license. We will also accept cheques or bankers drafts, however these need to be cleared (up to 10 days) with the bank before the order will be processed and dispatched as soon as possible thereafter. All credit/debit card payments made with this site are highly secure.

Prices, Descriptions and Measurements
All prices on moy-furniture.co.uk include VAT and all transactions are subject to the distance selling regulations as laid out in European law. While every effort has been taken to provide complete, accurate and up-to-date information on our Web site, it is not possible to ensure that our site is completely free of human or technical errors. All of the firmness ratings on our website have been tested and rated by our suppliers, we do not take any reasonably as rating are to use as a guide only. Moy-furniture.co.uk reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. It should also be noted that all measurements and colours shown are approximate and a slight variation may exist in the actual goods. Due to restrictions placed upon us by some of our Manufacturers we are unable to list online all the products available to moy-furniture.co.uk.

Orders
An order counts as an offer to purchase goods from us. Acceptance of orders will take place when we despatch the product(s) to the customer. Until we despatch the product(s), no contract will have been formed between us. Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse an order we will let the customer know as soon as reasonably possible and provide a full refund of the order total.

Conditions of Use and Disclaimers
When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:

• Subject to the terms and conditions in this legal notice, this may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.

The display of goods on the web site is not an offer for sale but an invitation to treat. A potential purchaser’s response will constitute an offer to purchase that we reserve the right to decline. No offer will be accepted until payment has been taken. Any information found on the moy-furniture.co.uk website is intended for guidance only. The web site, products, price and availability described are subject to change without notice. All purchases from moy-furniture.co.uk are subject to Northern Ireland Law. Moy-furniture.co.uk reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the site.